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Customer service marketing : managing the customer experience / Edwin N. Torres and Tingting Zhang.
Material type:
TextPublication details: New York, N.Y.: Routledge, c2023.Description: xiii, 726 p. : col. ill. ; 28 cmISBN: - 978-1-265-10371-2 (pbk.)
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Nueva Vizcaya State University - Bambang Campus General Collection Section | 600-699-Technology | GC 658.812 T693c 2023 (Browse shelf(Opens below)) | Available | GC22847 |
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| GC 658.8 Ac168p 2009 Principles of marketing / | GC 658.802 D367m 2000 Marketing management in the Philippine setting / | GC 658.812 C987 2023 Customer care, service & hospitality ethics | GC 658.812 T693c 2023 Customer service marketing : managing the customer experience / | GC 658.812 V834 2023 A visual reference to guest service / | GC 658.85 P964 2017 Professional salesmanship / | GC 658.85 P964 2017 Professional salesmanship / |
Includes appendix, glossaries & index.
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