Customer service marketing : managing the customer experience / (Record no. 3955)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00712nam a22002177a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260316153414.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 260130b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-1-265-10371-2 (pbk.) |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NVSU Library Bambang |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Torres, Edwin N. |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service marketing : managing the customer experience / |
| Statement of responsibility, etc. | Edwin N. Torres and Tingting Zhang. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York, N.Y.: |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | c2023. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 726 p. : |
| Other physical details | col. ill. ; |
| Dimensions | 28 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes appendix, glossaries & index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Marketing. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zhang, Tingting |
| Relator term | joint author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | 600-699-Technology | Nueva Vizcaya State University - Bambang Campus | Nueva Vizcaya State University - Bambang Campus | General Collection Section | 07/01/2024 | Bought | GC 658.812 T693c 2023 | GC22847 | 01/30/2026 | 01/30/2026 | Books |
