Service quality of three selected Department of Tourism (DOT) accredited lodging establishments in Solano, Nueva Vizcaya using LODGSERVE/ (Record no. 831)
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| fixed length control field | 02444nam a22001937a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250404084433.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250404b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NVSU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Olidan, Shiela Mae N. |
| 245 ## - TITLE STATEMENT | |
| Title | Service quality of three selected Department of Tourism (DOT) accredited lodging establishments in Solano, Nueva Vizcaya using LODGSERVE/ |
| Statement of responsibility, etc. | Sheila Mae N. Olidan, Christian Jay F. Pineda, and Jeilord E. Sario |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bayombong; |
| Name of publisher, distributor, etc. | Nueva Vizcaya State University; |
| Date of publication, distribution, etc. | 2018. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 38 leaves : |
| Other physical details | illustrations ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | This study was conducted to determine the effectiveness of service quality in the three selected (department of tourism) DOT-Accredited lodging establishments in Solano, Nueva Vizcaya. It aimed to gather information from the customers through questionnaire with the use of LODGING SERVICE QUALITY dimensions. Data gathered were subjected to F-test to determine the difference between the respondent's expected and perceived service quality of DOT accredited lodging establishments in Solano, Nueva Vizcaya according to the establishments, difference among the overall customer satisfaction service quality dimensions according to the establishments and the difference between the levels of expected and perceived service quality of DOT accredited lodging establishments in Solano, Nueva Vizcaya.<br/> The result of the study showed that the higher the expectations of the respondents on the lodging establishments the higher was their perceived service quality in all the dimensions. Moreover, it was observed that particular factors had significant differences when the respondents are grouped according to establishments.<br/> Based on the results, the researchers concluded that the higher expected and/or perceived service quality resulted to higher overall customer satisfaction. The higher the expectations of the respondents on the lodging establishments the higher was their perceived service quality in all the dimensions. When grouped according to establishments, the respondents had varied expected and perceived quality service ratings for the establishments. The respondents tended to have different views on the overall level of customer satisfaction when grouped according to establishments.<br/> <br/> |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes appendices and bibliographical references |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pineda Christian Jay F. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jeilord E. Sario |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Undergraduate Research |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Nueva Vizcaya State University - Bayombong Campus | Nueva Vizcaya State University - Bayombong Campus | Reference Section | 04/04/2025 | Donation | U (BSHRM) Ol46s 2018 | U1170 | 04/04/2025 | 04/04/2025 | Undergraduate Research |
