000			02307nam a2200217 4500
003			OSt
005			20250403151117.0
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040			_cNVSU
100			_aAnanayo, Oxy D.
245			_aCustomers' satisfaction on fast-food restaurant: case of Mang Inasal Bambang, Nueva Vizcaya/ _cOxy D. Ananayo, Jenieca S. Balancio, Marlon D. Bubod, Haidee C. Cadingan
260			_aBayombong: _bNueva Vizcaya State University, _c2022.
300			_axii, 49 leaves : _billustrations (some colored) ; _c28 cm.
500			_aThe purpose of this study was to determine the impact of food quality and service quality on customer satisfaction at Mang Inasal in Bambang, Nueva Vizcaya, and to examine customer recommendations. The specific objectives were to assess the respondents' profile, their perceptions of factors influencing customer satisfaction, such as food quality and service quality, their level of satisfaction, and customer recommendations. According to the respondents, the restaurant provides satisfactory food quality and service quality, with an emphasis on food taste and staff understanding of their foods and services including the delivery services. Respondents have no customer recommendations for restaurant improvement, notably in areas of food quality and service quality considering that the customer level of satisfaction is satisfactory. There are no significant relationships observed between the respondents' profile variables and the customer satisfaction elements of food and service quality. Likewise, there are no significant relationships discovered between the respondents' profile variables and customer recommendations on food quality and service quality. Mang Inasal administration should find a way to provide an area for business and education purposes such as halls to add in their services. Also, it is recommended that they maintain the taste of food offered in the restaurant and varieties in their menu and maintenance of food temperature and freshness.
500			_aThesis (Bachelor of Science in Hospitality Management)
504			_aappendices and bibliographical references
700			_aBalancio, Jenieca S., author.
700			_aBubod, Marlon D., author.
700			_aCadingan, Haidee C., author.
942			_2ddc _cU _n0
999			_c820 _d820