000			02911nam a2200205 4500
003			OSt
005			20250327100716.0
008			250327b |||||||| |||| 00| 0 eng d
040			_cNVSU
100			_aAbubo, Mary Ann D.
245			_aLevel of customer satisfaction on employees' work ethics of selected fast food chains in Solano, Nueva Vizcaya / _cMary Ann D. Abubo, May Caila P. Gallien, and Sonny Val A. Viernes.
260			_aBayombong: _bNueva Vizcaya State University, _c2019.
300			_axv, 30 leaves : _billustrations (some colored) ; _c28 cm.
500			_aThe study aimed to determine the difference between the level of customer satisfaction of three selected fast food chain in Solano, Nueva Vizcaya The general objective of the study was pursued by describing the employees work ethics in fast food chain and the overall level of their customers' satisfaction. A survey questionnaire based on the study of Kattara et.al, (2015) was used to collect data. Descriptive statistics like frequency and mean were used to describe the employees work ethics and overall customer satisfaction of the selected fast food chain. ANOVA method was used to examine the difference between the work ethics of fast food chain which was the dependent variable and overall customer satisfaction in terms of Reliability, Responsiveness, Assurance, Empathy and Tangible as the independent variable. The study was undertaken in three selected fast food chain in Solano, Nueva Vizcaya. There were three eighty-one (381) respondents who were selected to randomly take part in the study. The results of the study showed that the customer from all the three fast food chains were satisfied in all employees work ethics in the three fast food chains. For establishment A, "Reliability" had the highest satisfaction rate with a value of 4.14, for establishment B, "Reliability" had the highest satisfaction rate with a value of 4.15 and for establishment C, "Reliability" had the highest satisfaction rate with a value of 4.16. Overall, the satisfaction rate was high with a value of 4.15, thus implying that the customers were satisfied with employees' work ethics'. Using ANOVA, there was no statistically significant difference between the three fast food chains customer satisfaction. Based on all the findings, the null hypothesis "there is no significant difference between the customers' perceptions on employees' work ethics and the overall customer satisfaction" was accepted. This means that the three establishments were the same in providing service according to the reliability, responsiveness, assurance, empathy and tangibility of the employees.
500			_aResearch paper (Bachelor of Science in Hotel and Restaurant Management)
504			_aappendices and bibliographical references
700			_aGallien, May Caila P., author.
700			_aViernes, Sonny Val A., author.
942			_2ddc _cU _n0
999			_c407 _d407