000			00712nam a22002177a 4500
003			OSt
005			20260316153414.0
008			260130b |||||||| |||| 00| 0 eng d
020			_a978-1-265-10371-2 (pbk.)
040			_cNVSU Library Bambang
100			_aTorres, Edwin N.
245			_aCustomer service marketing : managing the customer experience / _cEdwin N. Torres and Tingting Zhang.
260			_aNew York, N.Y.: _bRoutledge, _cc2023.
300			_axiii, 726 p. : _bcol. ill. ; _c28 cm.
504			_aIncludes appendix, glossaries & index.
650			_aCustomer services.
650			_aConsumer satisfaction.
650			_aMarketing.
700			_aZhang, Tingting _ejoint author
942			_2ddc _cBK _n0
999			_c3955 _d3955