TY  - BOOK
AU  - Baluyot, Michael Bhobet B.
TI  - Quality service management in tourism and hospitality
SN  - 9786214063321 (pbk)
PY  - 2021///
CY  - Intramuros, Manila
PB  - Mindshapers
KW  - Total quality management
N1  - Includes bibliographical references
ER  -