Baluyot, Michael Bhobet B. <br/><br/>
Quality service management in tourism and hospitality / 
Michael Bhobet B. Baluyot. 
 - Intramuros, Manila :  Mindshapers,  2021. 
 - viii, 141 pages :  illustration ;  23 cm. 
<br/><br/> Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9786214063321 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.