TY  - BOOK
AU  - Nelson, Hazel
TI  - Customer relationship management
SN  - 9781641722087 (pbk.).
PY  - 2023///
CY  - New York
PB  - Larsen & Keller
KW  - Customer relations
KW  - Management
KW  - Customer services
N1  - Includes index
ER  -