TY  - BOOK
AU  - Torres, Edwin N.
AU  - Zhang, Tingting
TI  - Customer service marketing : managing the customer experience
SN  - 978-1-265-10371-2 (pbk.)
PY  - 2023///
CY  - New York, N.Y.
PB  - Routledge
KW  - Customer services
KW  - Consumer satisfaction
KW  - Marketing
N1  - Includes appendix, glossaries & index
ER  -