Torres, Edwin N. <br/><br/>
Customer service marketing : managing the customer experience / 
Edwin N. Torres and Tingting Zhang. 
 - New York, N.Y.:  Routledge,  c2023. 
 - xiii, 726 p. :  col. ill. ;  28 cm. 
<br/><br/>Includes appendix, glossaries & index. 
<br/><br/><label>ISBN: </label>978-1-265-10371-2 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer satisfaction.<br/>Marketing.