TY  - BOOK
AU  - Serrano, Angelita Ong Camilar
TI  - Total quality management
SN  - 978-971-9654-39-1 (pbk.)
PY  - 2016///
CY  - Intramuros, Manila: 
PB  - Unlimited Books Library Services, 
KW  - Total quality management
N1  - Includes bibliography
ER  -