TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - Total quality management
SN  - 978-981-4633-31-4 (pbk.)
PY  - 2014///
CY  - Andover
PB  - Cengage Learning
KW  - Total quality management.
KW  - Management
N1  - Includes appendices, bibliographies and index
ER  -