Evans, James R. <br/><br/>
Total quality management / 
James R. Evans and William M. Lindsay. 
 - 9th ed. -  
 - Andover:  Cengage Learning,  c2014. 
 - xxi, 758 p. :   ill. ;  26 cm. 
<br/><br/>Includes appendices, bibliographies and index. 
<br/><br/><label>ISBN: </label>978-981-4633-31-4 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management. <br/>Management.