TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - Total quality management
SN  - 978-981-4635-31-3 (pbk)
PY  - 2014///
CY  - Andover
PB  - Cengage Learning
KW  - 1. Total quality management.  2. Management
ER  -