00597nam a22001697a 4500003000400000005001700004008004100021020002800062040002500090100002000115245007000135250001600205260004000221300007900261650004900340700003800389OSt20260205140717.0250823b        |||||||| |||| 00| 0 eng d  a978-981-4635-31-3 (pbk)  cNVSU Bambang Library  aEvans, James R.  aTotal quality management /cJames R. Evans and William M. Lindsay  a- 9th ed. -  aAndover:bCengage Learning,cc2014.  axxi, 758 p. : ill. bIncludes appendices, bibliographies and indexc26 cm.  a1. Total quality management.  2. Management.  aLindsay, William M.ejoint author