Evans, James R. <br/><br/>
Total quality management / 
James R. Evans and William M. Lindsay 
 - 9th ed. - 
 - Andover:  Cengage Learning,  c2014. 
 - xxi, 758 p. : ill.   Includes appendices, bibliographies and index  26 cm. 
<br/><br/><label>ISBN: </label>978-981-4635-31-3 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Total quality management.  2. Management.