TY  - BOOK
AU  - Kureemun, Baboo 
AU  - Fantina, Robert 
TI  - Your customers’ perception of quality: what is means to your bottom line and how to control it
SN  - 9781439845813 (cb.)
PY  - 2011///
CY  - New York
PB  - Taylor & Francis Group
N1  - Includes appendices, bibliographical references and index

ER  -