Kureemun, Baboo  <br/><br/>
Your customers’ perception of quality:  what is means to your bottom line and how to control it/ 
Baboo Kureemun and Robert Fantina 
 - New York:  Taylor & Francis Group,  c2011. 
 - xxv, 199 pages :  illustrations ;  24 cm. 
<br/><br/>Includes appendices, bibliographical references and index<br/> 
<br/><br/><label>ISBN: </label>9781439845813 (cb.)