TY  - BOOK
AU  - Gutek, Barbara A. 
AU  - Welsh, Theresa 
TI  - The brave new service strategy: aligning customer relationships, market strategies, and business structures
SN  - 0814405274 (cb.)
PY  - 2000///
CY  - New York
PB  - AMACOM
N1  - Includes bibliographical references and index

ER  -