Customers' satisfaction on fast-food restaurant: case of Mang Inasal Bambang, Nueva Vizcaya/ (Record no. 820)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02307nam a2200217 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250403151117.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250403b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NVSU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ananayo, Oxy D. |
| 245 ## - TITLE STATEMENT | |
| Title | Customers' satisfaction on fast-food restaurant: case of Mang Inasal Bambang, Nueva Vizcaya/ |
| Statement of responsibility, etc. | Oxy D. Ananayo, Jenieca S. Balancio, Marlon D. Bubod, Haidee C. Cadingan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bayombong: |
| Name of publisher, distributor, etc. | Nueva Vizcaya State University, |
| Date of publication, distribution, etc. | 2022. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 49 leaves : |
| Other physical details | illustrations (some colored) ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | The purpose of this study was to determine the impact of food quality and service quality on customer satisfaction at Mang Inasal in Bambang, Nueva Vizcaya, and to examine customer recommendations. The specific objectives were to assess the respondents' profile, their perceptions of factors influencing customer satisfaction, such as food quality and service quality, their level of satisfaction, and customer recommendations.<br/>According to the respondents, the restaurant provides satisfactory food quality and service quality, with an emphasis on food taste and staff understanding of their foods and services including the delivery services. Respondents have no customer recommendations for restaurant improvement, notably in areas of food quality and service quality considering that the customer level of satisfaction is satisfactory. There are no significant relationships observed between the respondents' profile variables and the customer satisfaction elements of food and service quality. Likewise, there are no significant relationships discovered between the respondents' profile variables and customer recommendations on food quality and service quality. Mang Inasal administration should find a way to provide an area for business and education purposes such as halls to add in their services. Also, it is recommended that they maintain the taste of food offered in the restaurant and varieties in their menu and maintenance of food temperature and freshness.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | Thesis (Bachelor of Science in Hospitality Management) |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | appendices and bibliographical references |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Balancio, Jenieca S., author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bubod, Marlon D., author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Cadingan, Haidee C., author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Undergraduate Research |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Nueva Vizcaya State University - Bayombong Campus | Nueva Vizcaya State University - Bayombong Campus | General Reference Section | 04/03/2025 | Donation | U (BSHM) An533c 2022 | U1977 | 04/03/2025 | 04/03/2025 | Undergraduate Research |
