Service quality and customer satisfaction of selected lodging establishments using lodging quality index in Solano, Nueva Vizcaya./ (Record no. 799)
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| fixed length control field | 02710nam a22001937a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250403112221.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250403b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NVSU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ballena, Jun Jun T. |
| 245 ## - TITLE STATEMENT | |
| Title | Service quality and customer satisfaction of selected lodging establishments using lodging quality index in Solano, Nueva Vizcaya./ |
| Statement of responsibility, etc. | Jun Jun T. Ballena, |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bayombong: |
| Name of publisher, distributor, etc. | Nueva Vizcaya State University; |
| Date of publication, distribution, etc. | 2020. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 32 leaves : |
| Other physical details | photos ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | The study determined the relationship between the lodging quality index dimentions and customers' satisfaction of selected lodging establishments in Solano, Nueva Vizcaya<br/> A survey questionnaire based on the works of Juliet M. Getty and Robert L. Getty (2003) regarding the relationship of the selected dimensions of service quality was used as the primary data gathering tool for the study. Data were analyzed using descriptive (frequency, percentages, means) statistics. The data were analyzed using descriptive (frequency, percentages, means) statistics and Pearson Product-Moment Correlation (PPMC) in the significant relationship (non-direct) between lodging quality index and customer satisfaction.<br/> The study was undertaken in (2) two selected lodging establishments in Solano, Nueva Vizcaya. The lodging establishments were chosen in the study because they can accommodate a room capacity of at least 30 guests and has existed for at least three years<br/> There were two hundred seventy (270) randomly selected guests who served as respondents for the study. Data were gathered from November 2018 - January 2019<br/> Results of the study showed that overall the customers were satisfied in their stay at the establishments which was backed up by their ratings in the questionnaire based on the Lodging Quality Index with its dimensions namely tangibles, reliability, responsiveness, assurance, empathy. Overall the customers of the selected lodging establishments were satisfied in their stay, would return to check-in the near the future and recommend the Lodging establishments to other people.<br/> The correlation matrix showed a highly significant relationship between lodging quality index empathy dimension and customer satisfaction (r=.186**) which simply means that showing empathy to guests especially of those who checked-in at said lodging establishments allowed them to feel heard by acknowledging their feelings. Doing so enhances the experience and increase customer satisfaction, even after a negative experience.<br/> |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes appendices and bibliographical references |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bayawa, Emmilou M. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bueno, Kathryn Joy L. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Undergraduate Research |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Nueva Vizcaya State University - Bayombong Campus | Nueva Vizcaya State University - Bayombong Campus | Reference Section | 04/03/2025 | U (BSHRM) B191 | 04/03/2025 | 04/03/2025 | Undergraduate Research |
