Customer satisfaction and customer loyalty of selected lodging establishments in Nueva Vizcaya/ (Record no. 762)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02136nam a2200217 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250403092205.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250403b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NVSU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Credo, Ariane Mae G. |
| 245 ## - TITLE STATEMENT | |
| Title | Customer satisfaction and customer loyalty of selected lodging establishments in Nueva Vizcaya/ |
| Statement of responsibility, etc. | Ariane Mae G. Credo, Hannah Carmella M. Monforte, Biazhen Mae S. Rañeses, Jessica O. Rubio |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bayombong: |
| Name of publisher, distributor, etc. | Nueva Vizcaya State University, |
| Date of publication, distribution, etc. | 2022. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 37 leaves : |
| Other physical details | illustrations (some colored) ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | The study aimed to determine the relationship between customer satisfaction and customer loyalty of the three selected lodging establishments in the Province of Nueva Vizcaya.<br/> A three-part survey questionnaire was adapted from the study of Danijel Carev (2008) concerning the selected dimensions of customer satisfaction to determine their significant relationship with customer loyalty in the lodging establishments was used as the primary data gathering tool for the study. The study was conducted in the three selected lodging establishments in the Province of Nueva Vizcaya duly accredited by the Department of Tourism. Data were gathered from April 18-30, 2022.<br/> The result of the study indicated that overall the customers guest satisfaction among the establishments obtained an overall mean 4.55 with a descriptive equivalent of highly satisfied. Furthermore, customer loyalty among the establishments obtained an overall mean 4.48 with a descriptive equivalent of high level of customer loyalty. Lastly. the result of the correlation matrix shows a high significant relationship between customer satisfaction and customer loyalty.<br/><br/>Keywords: Level of Customer Loyalty, Level of Customer Satisfaction, Lodging Establishments. Department of Tourism<br/> |
| 500 ## - GENERAL NOTE | |
| General note | Thesis (Bachelor of Science in Tourism Management) |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | appendices and bibliographical references |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Monforte, Hannah Carmella M., author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Rañeses, Biazhen Mae S., author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Rubio, Jessica O., author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Undergraduate Research |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Nueva Vizcaya State University - Bayombong Campus | Nueva Vizcaya State University - Bayombong Campus | General Reference Section | 04/03/2025 | Donation | U (BSTM) C912c 2022 | U1951 | 04/03/2025 | 04/03/2025 | Undergraduate Research |
