Service quality of the three selected casual dining restaurants as perceived by local patrons in Solano, Nueva Vizcaya/ (Record no. 710)
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| 000 -LEADER | |
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| fixed length control field | 02268nam a22002057a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250408110036.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250402b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NVSU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Espiritu, Lie Ann. |
| 245 ## - TITLE STATEMENT | |
| Title | Service quality of the three selected casual dining restaurants as perceived by local patrons in Solano, Nueva Vizcaya/ |
| Statement of responsibility, etc. | Lie Ann Espiritu, Sheila Mae B. Florendo, Judy Ann D. Nastor |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bayombong: |
| Name of publisher, distributor, etc. | Nueva Vizcaya State University, |
| Date of publication, distribution, etc. | 2018. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 37 leaves : |
| Other physical details | illustrations (some colored) ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | This study was conducted to determine the expected and perceived quality service in selected casual dining restaurants in Solano, Nueva Vizcaya. It aimed to gather information from the customers through questionnaire with the use of DINESERV dimensions. Data gathered were subjected to Paired-sample test to determine if there was a significant difference among the three selected casual dining restaurants in terms of expected and perceived service quality. It also used F-test to determine if there is a significant difference among the three establishments in terms of overall customer satisfaction.<br/> There was no significant gap between expected and perceived service quality in terms of tangibles, reliability, responsiveness, assurance, empathy, price and satisfaction. This means that the service quality expectations were met, as perceived by their customers. The results show that in Company B and Company C highly exceeded their expectations except Company C for price were the expectation were not met.<br/> In terms of overall customer satisfaction Company B excelled the service of Company A and Company C. on the other overall customer satisfaction criteria namely customer satisfaction, customer perceived value, corporate image and customer loyalty. This result indicates that the respondents had the same degree or level of satisfaction in casual dining restaurants. They agreed that the three casual dining restaurants have<br/> |
| 500 ## - GENERAL NOTE | |
| General note | Thesis (Bachelor of Science in Hotel and Restaurant Management) |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes appendices and bibliographical references |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Florendo, Sheila Mae B., author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Nastor, Judy Ann D., author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Undergraduate Research |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Nueva Vizcaya State University - Bayombong Campus | Nueva Vizcaya State University - Bayombong Campus | General Reference Section | 04/02/2025 | Donation | U (BSHRM) Es77s 2018 | 04/02/2025 | 04/02/2025 | Undergraduate Research |
