Service quality of selected resorts in Nueva Vizcaya/ (Record no. 705)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03382nam a22002057a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250402095332.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250402b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NVSU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Miguel, Marjune C. |
| 245 ## - TITLE STATEMENT | |
| Title | Service quality of selected resorts in Nueva Vizcaya/ |
| Statement of responsibility, etc. | Marjune C. Miguel, Marife J. Suarnaba, Jesabelle Marie O. Valerio |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bayombong: |
| Name of publisher, distributor, etc. | Nueva Vizcaya State University, |
| Date of publication, distribution, etc. | 2018. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 45 leaves : |
| Other physical details | illustrations ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | This study was conducted to assess the service quality of the selected resorts in Nueva Vizcaya. It aimed to gather information from the guest through a questionnaire with the use of Primary and Sub-dimension of Service Quality. The data gathered were subjected to T- Test to determine the difference between the respondent's expectation and the perception to the service quality of the resort and to determine the difference between the technical and functional service quality of the three selected resorts. Also, the Analysis of Variance (One-way ANOVA) was used to determine the difference between the respondent's perception on the technical and functional aspects of the three selected resorts<br/> The results showed that the guests' expectations are higher than their perceptions in all the factors since the gaps are all negative and the factor with the least gap is the "Behavior" of the employee's service quality of resort A, and the factor with the greatest gap is the "Design" of the physical environment at resort C. Overall, resort A has the highest rating compared to resort B and resort C.<br/> When it comes to the respondents' perception on the three selected resorts in Nueva Vizcaya, using ANOVA, there was no statistically significant difference with their perception in the service quality provided by the resort.<br/> Therefore, the guests were not generally satisfied with the service quality of the resorts. Their expectations are higher than their perceptions in all the attributes in measuring the service quality of the resorts. On the average, the expectation's point scale was "Agree". It means that they agreed that the resorts satisfy most of the attributes when it comes to their expectation about the service quality. On the other hand, when it comes to their perception, they only slightly agreed to all of the attributes.<br/> It is therefore recommended that in order to minimize the gap between the guest's expectation and perception in the service quality, the resort should assure the staff that every contact with the guest must result to a positive experience. Conduct an orientation about rules and regulations to have knowledge about the resort, training must be conducted to improve the communication skills and to widen their expertise. Moreover, attention to the physical appearance of the resort must be enhance to make it more attractive and offer some recreational activities that guest will enjoy during their stay in the resort. Lastly, study should also be conducted to determine the factors that are significant in predicting other dimensions that can boost customers' satisfaction.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | Research paper (Bachelor of Science in Hotel and Restaurant Management) |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | appendices and bibliographical references |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Suarnaba, Marife J., author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Valerio, Jesabelle Marie O., author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Undergraduate Research |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Nueva Vizcaya State University - Bayombong Campus | Nueva Vizcaya State University - Bayombong Campus | General Reference Section | 04/02/2025 | Donation | U (BSHRM) M636s 2018 | 04/02/2025 | 04/02/2025 | Undergraduate Research |
