Customers' satisfaction on fast-food restaurant: case of Jollibee Bayombong, Nueva Vizcaya/ (Record no. 475)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02162nam a22002057a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250404144216.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250328b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NVSU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Jurado, Jerbelle Kasten G. |
| 245 ## - TITLE STATEMENT | |
| Title | Customers' satisfaction on fast-food restaurant: case of Jollibee Bayombong, Nueva Vizcaya/ |
| Statement of responsibility, etc. | Jerbelle Kasten G. Jurado, Marjorie L. Nuñez, and Maricar C. Tacang |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bayombong: |
| Name of publisher, distributor, etc. | Nueva Vizcaya State University, |
| Date of publication, distribution, etc. | 2022. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 36 leaves : |
| Other physical details | illustrations (some colored) ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | This study sought to determine the significant effects of food quality and service quality on customer satisfaction at Jollibee Fast Food Restaurant in Bayombong, Nueva Vizcaya. Data collection was conducted to random customers of Jollibee in Bayombong. Nueva Vizcaya. They served as the respondents of the study by providing reliable information on customer service.<br/> The goal of this research is to find what are respondents' profile, views of elements influencing customer satisfaction such as food quality and service quality, level of satisfaction, and customer recommendations. at Jollibee Bayombong, Nueva Vizcaya, as well as their recommendations and correlations between independent variables were also investigated. Finally, determinants of customer satisfaction were also discovered.<br/> Based on the study, more than half of the respondents are female between ages 15-25 years old and students. which corresponds to the age group frequently visit the establishment.<br/> The result recommends that Jollibee administration should find a way to improve their food quality particularly on healthy food options, and that they maintain the taste of food offered in the restaurant. Continue varied menu and maintenance of food temperature and freshness. Lastly that Jollibee should consider the provision for a study and business area in the establishment.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | Thesis (Bachelor of Science in Hospitality Management) |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes appendices and bibliographical references |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Nuñez, Marjorie L., author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tacang, Maricar C., author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Undergraduate Research |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Nueva Vizcaya State University - Bayombong Campus | Nueva Vizcaya State University - Bayombong Campus | General Reference Section | 03/28/2025 | Donation | U (BSHM) J95c 2022 | U1960 | 03/28/2025 | 03/28/2025 | Undergraduate Research |
