Customer's satisfaction on fast-food restaurant: case of Mang Inasal, Solano Nueva Vizcaya/ (Record no. 463)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02256nam a22002177a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250404144053.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250328b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NVSU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Corbe, Ruzel L. |
| 245 ## - TITLE STATEMENT | |
| Title | Customer's satisfaction on fast-food restaurant: case of Mang Inasal, Solano Nueva Vizcaya/ |
| Statement of responsibility, etc. | Ruzel L. Corbe, Ronafe M. Gambol, Ronalyn Mae B. Morales, and Nery T. Suminsin |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bayombong: |
| Name of publisher, distributor, etc. | Nueva Vizcaya State University, |
| Date of publication, distribution, etc. | 2022. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 42 leaves : |
| Other physical details | illustration, photos; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | The study aimed to determine the factors affecting customer satisfaction on fast-food restaurant: case of Mang Inasal, Solano, Nueva Vizcaya<br/> The goal of this research is to establish the importance of food quality and service quality on customer satisfaction at Mang Inasal in Solano, Nueva Vizcaya, as well as their recommendations. Its specific goal was to identify the respondents' profile, their impression of factors influencing customer satisfaction such as food quality and service quality, their degree of customer satisfaction, and customer recommendations. Furthermore, the correlations between the independent variables were investigated. Customer satisfaction determinants were also discovered.<br/> To ensure the validity of the findings, the respondents were carefully chosen to suit the goal of the researcher's study, that is a convenience random sampling was conducted. A four-part survey questionnaire was given to the chosen 100 respondents.<br/> According to the findings, the researchers determined that Mang Inasal offers excellent food quality and service quality and with these, the customers are very satisfied. Moreover, frequency of visits and good service quality were found to be significant indicators of customer satisfaction.<br/> Lastly, it is recommended that the management of Mang Inasal should find a way to further the training of staff and to maintain their excellent quality service.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | Thesis (Bachelor of Science in Hospitality Management) |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes appendices and bibliographical references |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gambol, Ronafe M., author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Morales, Ronalyn Mae B., author. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Suminsin, Nery T., author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Undergraduate Research |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Nueva Vizcaya State University - Bayombong Campus | Nueva Vizcaya State University - Bayombong Campus | General Reference Section | 03/28/2025 | Donation | U (BSHM) C789c 2022 | U1963 | 03/28/2025 | 03/28/2025 | Undergraduate Research |
