Expected and perceived service quality of the three selected fast food restaurants in Solano, Nueva Vizcaya/ (Record no. 362)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 02353nam a22002057a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250321153324.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250321b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NVSU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Abbac, Gerome F. |
| 245 ## - TITLE STATEMENT | |
| Title | Expected and perceived service quality of the three selected fast food restaurants in Solano, Nueva Vizcaya/ |
| Statement of responsibility, etc. | Gerome F. Abbac, Geness A. Baychon, and Lovely G. Campay |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bayombong: |
| Name of publisher, distributor, etc. | Nueva Vizcaya State University, |
| Date of publication, distribution, etc. | 2018. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 33 leaves : |
| Other physical details | illustrations ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | This study was conducted to determine the customers expected and perceived service quality of three selected Fast Food Restaurants (FFR) in Solano, Nueva Vicaya. Data were gathered from the customers through questionnaires using the Chinese Fast Food Restaurant dimensions. Data were subjected to T-test to determine if there were differences between the expected and perceived service quality of the three selected FFR. The Analysis of Variance (ANOVA) was used to determine if there were significant differences among the overall customer satisfaction when the Fast Food Restaurant grouped according to the type of establishments.<br/>The result of the study showed that the expected service quality of the respondents was always higher than the perceived service quality of the establishments. Moreover, it was observed that particular factors have significant differences when the respondents were grouped according to the type of establishment. The overall customer satisfaction had no significant difference when the respondents were grouped according to the type of establishment except for the dimension of service quality.<br/>Based on the foregoing results, the researcher concludes that the three establishments were not able to satisfy their clients. The factors of expected service quality were higher than the perceived service quality in all factors. The respondents had different views on the particular Service Quality dimensions (Chinese Fast Food Restaurant) both for expected and perceived and on the overall level of customer satisfaction when grouped according to type of establishment.<br/><br/> |
| 500 ## - GENERAL NOTE | |
| General note | Thesis (Bachelor of Science in Hotel and Restaurant Management) |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Bibliographical references |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Baychon, Genesis A. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Compay, Lovely G. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Undergraduate Research |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Nueva Vizcaya State University - Bayombong Campus | Nueva Vizcaya State University - Bayombong Campus | Reference Section | 03/21/2025 | Donation | U (BSHRM) Ab122e 2018 | U1167 | 03/21/2025 | 03/21/2025 | Undergraduate Research |
