Expected and perceived service quality of frontliners of selected lodging establishments in Nueva Vizcaya/ (Record no. 354)
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| 000 -LEADER | |
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| fixed length control field | 01952nam a22001817a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250321151508.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250321b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NVSU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Baltazar, Jan Cyrus D. |
| 245 ## - TITLE STATEMENT | |
| Title | Expected and perceived service quality of frontliners of selected lodging establishments in Nueva Vizcaya/ |
| Statement of responsibility, etc. | Jan Cyrus D. Baltazar, Christian Jay S. Cerminal, and Dea Leslie E. Giron |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, 33 leaves : |
| Other physical details | illustrations ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | This study was conducted to determine the expected and perceived service quality of selected lodging establishment in Nueva Vizcaya. It aimed to gather information from 351 randomly selected customers through survey questionnaire with the use of SERVQUAL instrument.<br/>A survey questionnaire developed by Sriyam (2010). Descriptive statistic was mainly utilized to identify the demographic profile of the respondents and the customers' expectation and perception service quality dimensions on the lodging establishments, particularly the frequency, mean, percentage and gap analysis was used in comparing data gathering and their significant differences in the data was analyzed using T-TEST.<br/>The findings of this study showed the highest level of customers' expectation was assurance (4.06); meanwhile, the highest level of customers' perception was tangibility (3.41). Also the highest and lowest mean difference was 0.740.46 in the aspect of Empathy. The findings for the Test of difference as there is a significant gap was analyzed on the expected quality of services of front liners are higher than the perceived quality of services offered by the front liners. This implies that the expectation of customers on the service quality were not met as perceived by their customers.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | Thesis (Bachelor of Science in Hotel and Restaurant Management) |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Cerminal, Christian Jay S. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Giron, Dea Leslie E. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Undergraduate Research |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Nueva Vizcaya State University - Bayombong Campus | Nueva Vizcaya State University - Bayombong Campus | Reference Section | 03/21/2025 | Donation | U (BSHRM) B197e 2019 | 03/21/2025 | 03/21/2025 | Undergraduate Research |
